Terms & Conditions

Last Updated: October 4, 2025

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and hirelo.ai (“hirelo.ai,” “we,” “us,” or “our”). These Terms govern your access to and use of our website, platform, services, AI tools, and related offerings (collectively, the “Service”).

By accessing or using the Service, or by creating an account, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

1. Eligibility; Age Restriction

1.1 18+ Only. The Service is intended for use by individuals aged 18 or older. By using or registering for the Service, you represent and warrant that you are at least 18 years old.

1.2 Under-18 Use Prohibited. We do not knowingly solicit or allow use by persons under 18. If we become aware that an account is held by someone under 18, we may terminate or suspend that account at our discretion.

1.3 Optional DOB Field. We may provide an optional field in your profile to enter your date of birth. If you enter a DOB showing that you are under 18, we reserve the right to request parental/guardian consent or deny continued use.

2. Services & Scope

2.1 What We Offer. hirelo.ai provides an AI-powered hiring platform that helps companies post jobs, manage and score candidate resumes, and conduct AI-driven voice interviews. The Service also lets users upload resumes, CVs, and job descriptions so that the AI can generate tailored matches, suggestions, and feedback.

2.2 No Guarantees. The Service is provided for recruitment, screening, and hiring support purposes. We make no guarantee that use of the Service will lead to successful hires, candidate conversions, or any particular hiring outcome. The AI suggestions, scoring, feedback, or recommendations may be flawed, and actual results may differ.

2.3 No Professional Advice. The Service is not a substitute for legal, HR, financial, or other professional advice. You should not rely on the Service as such. Always seek qualified professional advice for those domains.

3. User Accounts & Responsibilities

3.1 Account Registration. In order to use certain features, you must register for an account. You agree to provide accurate, current, and complete information.

3.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

3.3 Prohibited Conduct. You agree not to:

  • impersonate any person or entity or misrepresent your affiliation;
  • upload or transmit content that is unlawful, defamatory, harassing, obscene, infringing, or harmful;
  • interfere with or disrupt the Service or servers;
  • use the Service for illegal, fraudulent, or malicious purposes;
  • circumvent or attempt to bypass usage limits or restrictions;
  • reverse engineer or decompile the Service (to the extent permitted by law).

4. Payment, Plans & Refunds

4.1 Subscription Plans. We offer paid subscription tiers for companies and hiring teams. Plan features are listed on our site and may change at our discretion, with notice as required by law.

4.2 Billing & Automatic Renewal. Subscriptions renew automatically unless canceled. You authorize us (and our payment processors) to charge the then-applicable fees through your selected payment method at each renewal period.

4.3 Cancellation. You may cancel your subscription at any time. Cancellation will take effect at the end of the then-current subscription period. Once the period begins, no prorated refunds will be issued.

4.4 Refund Exceptions. Although we do not provide refunds for the portion of a period already used, we will consider refunds or credits in cases of:

  • duplicate charges; or
  • errors by the payment processor.

4.5 Past Due / Nonpayment. If your payment method fails or you are late in paying, we reserve the right to suspend or terminate access until payment is resolved.

5. User Content; Licenses & Use

5.1 Uploading Content. You may upload or submit content to the Service, including resumes, job descriptions, audio, video, or other materials (“User Content”).

5.2 Ownership & Representations. You represent and warrant that you own or have all necessary rights, licenses, consents, and permissions to the User Content and the rights you grant hereunder.

5.3 License to hirelo.ai. By submitting User Content, you grant hirelo.ai a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, display, distribute, analyze, modify, and adapt the content (including interview recordings, scores, and analysis) for the purpose of operating, improving, and providing the Service to you and your organization.

5.4 Use in Models. We may store, process, and analyze your audio, video, and textual content to power our AI models, refine algorithms, or generate suggestions.

6. Data & Third-Party Sharing

6.1 Personal Data Collection. We collect and store various personal and usage data (audio, video, text, metadata, usage logs) as described in our Privacy Policy.

6.2 Third-Party Services & Integrations. We may share your data with third-party service providers (e.g., Supabase, AWS, OpenAI, Indeed, Stripe) for purposes of operating, hosting, processing, or enhancing the Service.

6.3 No Promise of Confidentiality. Except as otherwise provided by our Privacy Policy, we make no guarantee that data will remain confidential in transmission or in third-party systems.

7. AI Limitations, Downtime & Disclaimers

7.1 Accuracy & Reliability. The AI suggestions, scoring, feedback, or insights are inherently probabilistic and may be inaccurate, incomplete, or misleading. You accept the risks of relying on them.

7.2 No Outcome Guarantee. Use of the Service does not guarantee improvement, candidate quality, time-to-hire, or any particular hiring result.

7.3 Service Disruptions. The Service may experience downtime or interruptions. The AI agent may drop from interviews or sessions, resulting in lost time. Users may resume or reconvene sessions, but we do not extend or reimburse lost time incurred due to such disruptions.

7.4 Limitation of Features. Features may be added, removed, or modified at our discretion without prior notice, subject to any notice required by law.

8. Termination and Suspension

8.1 By You. You may terminate your account at any time by contacting support or deleting your account via UI (if available). Termination does not relieve you of payment obligations already incurred.

8.2 By hirelo.ai. We may suspend or terminate your account, with or without notice, for any reason, including but not limited to:

  • violation of these Terms
  • misuse or abuse of the Service
  • uploading infringing, defamatory, or illegal content
  • nonpayment
  • interference with Service operations
  • request by law enforcement or regulatory authority

8.3 Effect of Termination. Upon termination, your license to use the Service ends. We may delete or archive your data or User Content at our discretion. Certain provisions (e.g., indemnification, limitation of liability, dispute resolution) will survive termination.

9. Indemnification

You agree to indemnify, defend, and hold harmless hirelo.ai, its officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs (including legal fees) arising out of or related to:

  • your use or misuse of the Service;
  • your User Content;
  • any violation of these Terms;
  • any allegation that your content infringes, defames, or violates rights of a third party;
  • your violation of any law or rights of a third party.

10. Limitation of Liability

10.1 Cap on Liability. To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising under these Terms or your use of the Service shall not exceed the lesser of:

  • the total fees you have paid to us in the 12 months preceding the claim; or
  • AU $100

10.2 Exclusion of Damages. In no event shall hirelo.ai be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, data loss, business interruption, or reputational harm), even if we have been advised of the possibility of such damages.

10.3 Basis of the Bargain. You acknowledge that the limitations set forth here reflect a reasonable allocation of risk and that the pricing and availability of the Service would be substantially different without these limitations.

11. Dispute Resolution

11.1 Good Faith Negotiation. Before bringing any formal claim, you and hirelo.ai agree to first attempt to resolve the dispute informally by contacting us at [email protected].

11.2 No Class Actions. You and hirelo.ai each waive any right to bring or participate in a class, consolidated, or representative action.

11.3 Statute of Limitations. Any claim you bring must be filed within one (1) year from the date the claim accrued, or it is barred (to the extent permitted by law).

12. Governing Law & Venue

These Terms and all disputes arising hereunder shall be governed by and construed in accordance with applicable law, without regard to conflicts of law principles.

13. Modifications

We may revise, amend, or modify these Terms from time to time. If we make material changes, we will provide notice (e.g., via email or posting on the site) before the new terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the new Terms.

If you do not agree to the new Terms, you must stop using the Service and may terminate your account under Section 8.

14. Miscellaneous

14.1 Entire Agreement. These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and hirelo.ai regarding the Service.

14.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver. No waiver of any provision will be effective unless in writing and signed by both parties.

14.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at our discretion.

14.5 Notices. We may send notices by email, in-app messaging, or posting on our website. You agree that any notices so given are effective.

14.6 Relationship of Parties. You and hirelo.ai are independent contractors; nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

15. Contact Information

If you have any questions about these Terms, please contact us at:

hirelo.ai
Email: [email protected]