Privacy Policy

Effective Date: October 4, 2025

hirelo.ai (“hirelo.ai,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and services (the “Service”).

By using the Service, you consent to the practices described in this Privacy Policy.

1. Scope

This Policy applies to:

  • Users located in the United States
  • Users located in India
  • Users in other regions worldwide (including the European Union, UK, and others)

Where local privacy laws provide stronger rights, we will honor those laws for users in those jurisdictions.

2. Information We Collect

We collect the following categories of information:

  • Account Information: name, email address, password, company details, optional profile details.
  • Payment Information: payment card details and billing data processed securely by third-party providers (e.g., Stripe).
  • User Content: resumes, job descriptions, interview audio recordings, video recordings, candidate responses, and related files you upload or record.
  • Device & Usage Data: IP address, device type, browser type, operating system, referral URLs, and activity logs.
  • Analytics Data: behavioral and engagement data (time spent, features used, hiring metrics).
  • Communications: emails, messages, feedback, or support requests.

3. How We Use Information

We use information to:

  • Provide, operate, and maintain the Service.
  • Analyze audio, video, and text inputs to generate AI feedback, candidate scores, and matching results.
  • Personalize your experience and improve AI models.
  • Process payments and manage subscriptions.
  • Communicate with you (service announcements, marketing, support).
  • Detect, investigate, and prevent fraud or misuse.
  • Comply with legal obligations.

4. Sharing of Information

We may share information as follows:

  • With Third-Party Service Providers: Supabase, AWS, OpenAI, Indeed, Stripe, and similar vendors.
  • With Affiliates or Partners: to operate or market the Service.
  • For Research and Development: anonymized or aggregated data may be used for improving AI algorithms.
  • For Legal Compliance: to comply with subpoenas, lawful requests, or to protect rights, safety, or property.
  • In Corporate Transactions: such as mergers, acquisitions, or asset sales.

5. International Data Transfers

Your information may be transferred to and stored on servers located in the United States, India, and other countries. By using the Service, you consent to such transfers. Where required by law (e.g., EU/UK GDPR), we will implement appropriate safeguards such as Standard Contractual Clauses (SCCs).

6. Data Retention

We retain your personal data for as long as necessary to:

  • Provide services to you,
  • Fulfill business or legal obligations, or
  • Resolve disputes.

We may retain anonymized or aggregated data indefinitely.

7. User Rights

A. United States (including CCPA for California)

  • Right to Know what personal data we collect.
  • Right to Delete your personal data (with some exceptions).
  • Right to Opt-Out of the sale of personal data (we do not sell personal data).
  • Right to Non-Discrimination for exercising privacy rights.

B. India (Digital Personal Data Protection Act, 2023)

  • Right to Access personal data processed about you.
  • Right to Correction of inaccurate or incomplete data.
  • Right to Erasure when data is no longer needed.
  • Right to Nominate someone to exercise rights on your behalf in case of death or incapacity.

C. European Union / UK (GDPR)

  • Right of Access to your personal data.
  • Right to Rectification of inaccurate data.
  • Right to Erasure (“Right to be Forgotten”).
  • Right to Restrict Processing.
  • Right to Data Portability.
  • Right to Object to processing.
  • Right not to be subject to automated decision-making.

8. Data Security

We use reasonable technical, administrative, and organizational safeguards (encryption, access controls, monitoring) to protect your information. However, no method of transmission or storage is 100% secure.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect information from minors under 18. If we discover that a minor has provided personal information, we will delete it promptly.

10. Cookies & Tracking

We and third parties may use cookies, web beacons, and tracking technologies to analyze trends, track usage, and provide personalized experiences. You can control cookies through your browser settings, but disabling cookies may limit functionality.

11. Your Choices

  • Account Settings: You may update or correct information in your account at any time.
  • Opt-Out of Marketing: You may unsubscribe from promotional emails by following the instructions in those emails.
  • Data Requests: Depending on your region, you may submit requests to access, delete, or modify your data by contacting us.

12. Dispute Resolution

Any disputes regarding this Policy shall be resolved in accordance with the dispute resolution and governing law provisions of our Terms & Conditions.

13. Changes to this Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you (e.g., via email or site notice). Your continued use of the Service after updates constitutes acceptance.

14. Contact Us

If you have questions or wish to exercise your privacy rights:

hirelo.ai
Email: [email protected]